Privacy Policy

This Privacy Policy explains how Arkaiva (“Arkaiva,” “we,” “us,” or “our”) collects, uses, shares, and protects information when you visit arkaiva.com or use the Arkaiva Monitor and Arkaiva Live Telegram bots (together, the “Service”).

1. Information we collect

We collect only the information needed to operate and improve the Service:

• Telegram account information: your Telegram user ID, username, display name, and information you send to or through the bots.
• Bot configuration: monitored TikTok account names or IDs, chat and group IDs, topics, commands, preferences, and premium feature settings.
• Usage and diagnostic information: bot interactions, feature usage, error logs, timestamps, and basic technical information needed for security and reliability.
• Website information: information you provide when contacting us, plus basic analytics such as pages viewed and referral information. We do not use the website to collect Telegram passwords or payment card numbers.

2. How we use information

We use information to provide, maintain, and secure the Service; monitor TikTok accounts and deliver requested videos or live recordings; respond to support requests; remember bot settings; diagnose errors; prevent abuse and unauthorized access; measure website traffic; and comply with legal obligations.

3. TikTok and Telegram content

The Service processes TikTok links, account information, videos, live streams, and related metadata only to perform the features you request. Content delivered through Telegram may be visible to members of the relevant chat or group. You are responsible for having the rights and permissions required to monitor, download, record, or redistribute content.

4. Sharing and service providers

We do not sell your personal information. We may share limited information with hosting, database, analytics, error-monitoring, payment, and messaging providers that help us operate the Service, only as needed for those purposes. We may also disclose information when required by law, to protect rights and safety, or as part of a business transfer.

5. Data retention and security

We retain information for as long as needed to provide the Service, maintain security and records, resolve disputes, and meet legal requirements. We use reasonable administrative, technical, and organizational safeguards, but no online service can guarantee absolute security.

6. Your choices and requests

You may stop using the bots at any time and request access, correction, or deletion of information associated with your Telegram account. Contact us at support@arkaiva.com. We may need to verify your request before completing it.

7. Children’s privacy

The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

8. Third-party services and links

The Service relies on Telegram and TikTok, and our website may link to third-party websites. Their privacy practices are governed by their own policies, not this one.

9. Changes to this policy

We may update this Privacy Policy when the Service or applicable requirements change. We will post the revised policy on this page and update the “Last updated” date.

10. Contact us

For privacy questions or requests, email support@arkaiva.com.